Proactive Technology Management
Centralized Services
- 24/7 Monitoring & Remediation
- Prevention Management
- Anti-Virus / Anti-Spyware Maintenance
- Spam Management
- Desktop Optimization
- Network Optimization
- Remote Backup
Dedicated Network Administration
Dedicated Network Administration
- Technology Checklist
- Best Practices
- Scheduled Site Visits
- IT Asset Management
Professional Technology Consulting
CIO Quarterly
- Technology Review
- Design Desk Resources
- Technology Budget Planning
- Business Impact of Technology Decisions
- Third Party Vendor Assistance
- Procurement Services for Hardware & Software
Unlimited Support Services
Customer Support Team
- 24/7 Help Desk Support
- Unlimited On-Site Support
- Unlimited In-Shop Service
- Secure Customer Portal
- Unlimited Remote Support
Horizon’s TecHelp Service plans are changing the way IT support is done. Traditionally, IT support has been offered under a ‘break/fix’ model – something breaks, you call your service provider, they fix the problem, they bill you.
Imagine if you didn’t need to worry about the cost of each problem. Or better yet, if there was support in place to prevent the problem from occurring in the first place. Small to mid-sized businesses aren’t often able to employ an in-house IT department, but with support from Horizon Computer Resources, you’re covered as though you had one.
No matter what the size of your business, Horizon is committed to providing a stable, reliable network that supports your business operation. Our preventative maintenance services keep devices running at peak performance and our 24/7 proactive network monitoring ensures that we catch the little issues before they become big ones.
Our comprehensive TecHelp Service plan is offered under a fixed monthly rate – so if something does break, we fix it – at no extra charge.
TecHelp Service Plan clients benefit from a full suite of services in four key delivery areas, addressing infrastructure, support and strategy.
